During processing, we scan every file uploaded to our servers using the latest security software definition files.
It is very common for security software to generate "false-positive" results by misidentifying parts of a program. You can usually quickly determine whether or not your security software is giving you a "false-positive" result by doing a web search for the name of the software and the exact name of the problem found. Every day thousands of people report "false-positive" malware results via message boards all over the world.
Our goal is to provide users with a friendly, safe, and easy-to-navigate Web site. If malware is ever found during our tests, we temporarily remove the product from our library and notify the developer who created the software. If you believe that you have found malware in a product on Download.com, please double-check the *installation file* of the program with your security software by right-clicking it and choosing the scan option.
After you have verified the problem, report it by clicking here and filling out our support request. In the "Description" section of the form, please be sure to include the following information:
- A link to the Download.com page for the specific software you downloaded
- What operating system you are running
- What browser and which version you used to download
- Detection software used if any
- The names of any problems detected, or the names of any additional programs installed
When you are done filling out the form, be sure to click the "Submit" button. You will receive a reply from our support team shortly, usually within 24 business hours.